Customer Service Advisor

Job content

As Customer Service Advisor, you will be managing a full caseload of Remortgage files through to completion.

Client Details

A leading and international Professional Services company based in Leicester with offices all around the UK.

Description

As Customer Service Advisor, you will be responsible for the following:

• An ability to manage a caseload of a minimum of 200 new Remortgage instructions per month
• Liaise with the client, borrower and broker where necessary
• Carry out a title investigation and identification checks
• Obtain a redemption statement for every charge affecting the property
• Check the mortgage offer
• Chase any outstanding documentation required to proceed to completion
• Set a suitable date for completion in accordance with the client and borrower requirements
• Carry out any searches required on the property or borrower
• Process completion
• Deal efficiently and effectively with telephone calls and emails made by the client, borrower or third party and respond within the client timelines for such tasks
• Refer technical issues to non-fast track team
• Keep all parties in the transaction up to date at all times such as client, introducer, borrower or broker
• To provide assistance on transactional matters as required
  

Profile

The successful Customer Service Advisor will have the following experience:

• A minimum of 12 months in a similar role, ideally gained within a similar volume environment;
• Proven ability to process tasks in a volume caseload and to working in a high volume environment;
• Proven IT skills, in particular experience of using a case management system;
• An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets;
• A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately;
• A flexible and adaptable approach to work;
• Strong commitment to client care and to providing a friendly and helpful service;
• Excellent written and verbal communication skills;
• A self starter with a ’can do’ approach to work, used to demonstrating initiative; and
• Experience of working within a team environment and of supporting others
  

Job Offer

The Customer Service Advisor The Benefits Include

• £20,000 - £21,000 per annum
• Leicester based (hybrid working available post completing training)
• 23 days plus bank holidays (rises to 25 days after 5 years)
• X2 Death in Service
• Pension 3% (matched)
• Private Medical Scheme
• Eyecare Scheme with Specsavers