Retail Sales Associate

Job content

Heriots Patisserie has set the standard for quality and taste for over 100 years. Throughout our prestigious history and still today, our team of world-class patisserie chefs use only the finest ingredients and add elegant touches to each of our products, to make them uniquely Heriots.

Heriots Patisserie is a rapidly growing brand with several branches in London. We are currently looking for a friendly Team Member to join our Retail team at the Harrow, Lakeside, Ealing, Watford & Wealdstone branch. Working as a Retail Team Member in one of our stores, you will play a vital role in the team and go the extra mile to ensure that our customers have a positive and welcoming shopping experience.

The ideal Team Member must:

• Be dedicated to knowing our brand and product
• Be dedicated to recommending and selling our products, and making sure that every customer is approached, listened to, and served to the best of our ability
• Go the extra mile to ensure the customers are satisfied with the service they receive and leave the store with a smile
• Conduct themselves in a professional manner, even in stressful situations
• Be a team player – respectful and friendly to other team members. The success of the company depends on how well we all work together
• Be willing to learn and work hard
• Have excellent communication skills

In return, Heriots offers a friendly work environment, training opportunities, and a comprehensive benefits scheme.

Your roles and responsibilities will include:

• Working as part of an amazing retail team, delivering excellent customer service to our customers.
• Cash handling.
• Open and close the store, including cashing up and completing of associated administrative duties.
• Maintaining an expert level of knowledge across the full product range.
• Ensure that the store is correctly merchandised, products displayed are fresh, and look inviting to the customer.
• Always Keep the store clean, and ready for customers to enjoy themselves in our tearoom.
• Deal with customer queries.
• Working towards KPI targets.

Full time:

• 8-hour shifts
• 9 AM to 6 PM
• 1-hour unpaid break
• 40 hours/Week
• Monday to Sunday

Job Type: Permanent

Salary: £9.50-£10.50 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Flexitime
• Referral programme
• Sick pay
• Store discount
• Work from home

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• London, WD17 2UB: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail sales: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: One location

Application deadline: 22/12/2022